"Costabella would surely hit!"
It was 3 years ago before my June 16 visit this year (2013) and I could definitely point out improvements. First, many might not be so keen on "greetings" especially at the reception, but I don't know maybe it's just me... Greeting the guests is an absolute requirement for me especially if I bring my friends around to my locality, Cebu. And the moment I've stepped at the reception area (when I just look so ordinarily a local, in slippers, shirt and pedal shorts with small bag and no make-up) the smiling receptionist greeted me with sincerest smile - and that started my superb experience!
She then pointed me out to the restaurant area whom again, I have been treated with so much warmth by the woman at the counter who takes care of the Day Use specials... the resort is mine! mine! mine!!! Weeeeh!
The pool is superbly clean, and the beach shore is well-manicured.
I must also give great comments with the guards in long sleeved swimming tops in white-orange, as they are amazingly friendly. I was treated like a Queen by the guards and the lifeguards so politely asking my questions where the restrooms are, and if I could drag one sun lounger to somewhere shady, etc.
And one best thing too are the two super friendly guys at the concierge last Sunday, June 16, who took care of my taxi ride when rain was pouring.
One too, was the a bit older waiter at the restaurant (which you do not much see in other resorts that mature people are employed, where as we knew mature people are more pleasant and reliable than below 20's staff - especially those who are in-charge with delicate positions like Restaurant Manager and Head Guard). So anyway, I went alone and my foreigner husband is not around and yup so amazed with the amazing service!
- Fritzie D.
from Lapulapu City, Cebu
Our extensive list of recreational activities will surely keep you entertained during your stay at Costabella. Whether you like the thrill and adventure of the outdoors or enjoy a lazy day at the beach, we have the perfect resort recreation for you to ensure a relaxed and pleasant holiday.
- White sand beach perfect for swimming, sunbathing, sand art, beach games and leisurely promenade
- Ocean level is affected by daily high and low tide schedules
- 2 freshwater outdoor swimming pools (1 with a slide)
SPORTS & RECREATION
- Table Tennis
- Beach Volleyball
- Bicycle Ride
- Internet Station
- Board Games
- Costa Kiddie Activities
- Diving Trips and Snorkeling
Aside from the sumptuous food prepared by Costabella chefs, we have live entertainment while you dine.
It’s the perfect place to rest, relax and share a drink with friends, family or that special someone while enjoying the beach at night. Open daily except Mondays from 5:00 p.m. until 11:00 p.m. Enjoy a 40% discount on cocktails during the Happy Hour from 5 pm until 6 pm. May be closed when there is a beach event or inclement weather condition.
RONDALLA MUSIC AT LA MARINA
Available on Mondays to Saturdays from 6:00 p.m. until 10:00 p.m.
ACOUSTIC MUSIC AT BRISA
Available on Sundays from 6:00 p.m. until 9:00 p.m.
CULTURAL SHOW ON SPECIAL OCCASIONS
DAILY GUEST ACTIVITIES BY THE GUEST SERVICE TEAM
Discover the hidden treasures of this coral island with our scuba diving trips and lessons! Our PADI-accredited instructors will walk you through the rudiments of scuba diving, from the proper use of equipment to correct breathing techniques. For aqua sports enthusiasts, we offer a wide selection of water sports activities to make the most out of your experience in Mactan Island.
ISLAND DISCOVERY BOAT TRIPS
WAVE RUNNER (3-Seater)
TOW RIDE (min. reservation of 2 persons is required)
BANANA BOAT RIDE
WATERSKI or WAKEBOARD
(2 Hours reservation is required; subject to availability and weather condition. Rates may change without prior notice.)
KIDDIE ARTS & PLAY TIME
Our highly skilled and trained Guest Service Team is composed of creative individuals who take time to play with children ages 4-10 years old.
On certain hours of the day you may leave your child with them to have fun while you make quality time with your spouse, relax and enjoy a quiet moment together or simply read a good book.
10:00 a.m. - 11:00 a.m.
This is an hour of fun developing a child's creative imagination doing arts and craft. A favorite activity is the boat making made out of coconut materials. Even more fun when it is set on sail!
3:00 p.m. - 4:00 p.m.
Children may kick off their shoes and feel the sand underneath their feet as our Team lead them to activities by the beach doing sand castle of playing Filipino games like the Habulan Taya (It Game).
Children love our Kiddie Pool Activities where they can dip in the pool and have ball games with fun kiddie exercises.
To ensure quality time with the children, we accommodate maximum of 10 children per activity. A separate baby-sitting service is available upon request at Housekeeping with applicable fees.
"Costabella would surely hit!"
"Lovely getaway with some of the friendliest staff in Cebu!"
We stayed from the 1st to the 4th of Feb, and nearly everything was excellent.
Lovely well-furnished room, large pools, friendly staff, and most importantly, a clean and spacious beach area, with lots of beach chairs (and beanbags!), no sea urchins or jellyfish during our stay, and delightfully little seaweed.
As mentioned before, the staff are the highlight of the hotel with all of them never failing to greet us good morning/afternoon/evening. Peewee at the front desk was particularly helpful, along with Don in the Marina restaurant.
Breakfast is buffet-stye even if the meal stub says "plated breakfast" and hot dishes rotate every day, with pancakes and french toast, and a soup, cereal, salad, and bread stations as constant. This hotel also serves the crispiest bacon I have ever had. Delicious.
They also have an in-house spa, Léma, where I tried their Ngindalas sa Kalalawas (or all-natural papaya wrap) and it was pretty good, if a bit expensive. For PHP 1,800 you can usually get a combination wrap and massage elsewhere. My over-salted and over-sunned skin appreciated the respite from the heat.
The only disadvantage I can think of to staying here is that you don't get internet access if you're in a standard room and that the hotel itself is quite far from civilization (such as groceries or restaurants). You're basically reliant on hotel food for the entire time unless you think ahead and bring in snacks. We didn't think ahead, but I must say the two restaurants have a wide array of choices and large serving sizes. Pricier than eating at, say, Jollibee, but well worth your cash.
All in all, highly recommended.
from Rome, Italy
"Worth the money! Brilliant!!"
I stayed at this hotel on 19 Oct, 2012 for 3 nights. I do think this hotel is amazing and thus, I would like to put more words here to express my great experience at this hotel.
When I first arrived the hotel, they gave me a glass of welcome drink and a towel to clean up myself. Receptionist, Ms. Femila, did the room check-in for me with clear explanation of my departure date, breakfast arrangement and time, room type and booking source. She also gave me advised departure time according to my flight schedule. She then asked a baggage porter to direct me to my room with luggage assistance. That porter has checked all things in my room before I got in the room in order to make sure all things are up to standard and are comfortable.
On the second day, I asked them to order a taxi for me to get to SM Mall and they did it for me immediately. Further to this, they told me the approximate charge let me know how much should I pay. Unfortunately, that taxi driver has over-charged me for $150 in Filipino Dollar and I instantly reported this incident to receptionist, Ms. Femila when I went back to the hotel. She then directed me to Guest Service Officer, Ms. Grace for corresponding actions. The reason I reported it to them is I would like them not to order taxi from that driver anymore in order to avoid any future travellers to be suffered again. They gave me a complaint form mark down all necessary information and told me they would not pass it to their management to block that driver in the future, which is I would like to them to do. I do think this kind of issue always happens and they did the right job.
Before one day of my departure, they made me a call to re-confirm the departure time. Professional!!
Restaurant is good and food and drinks choices are enough. Servers working there were helpful, friendly and caring. They would give you an ashtray if they found you are smoker. Wi-Fi is covered there. Good!! Room service works efficiently.
Overall, I pretty enjoy my stay at this hotel. I must recommend this hotel to my friends when they plan to go to Cebu. Once again, I would like to send my kind regards, appreciation and thank you to everyone of this hotel, especially to Ms. Femila and Ms. Grace. Thank you so much!!!!!!
- Felix C
from Hong Kong, China
My story began as an on-call steward in Costabella. There, I developed an interest in cooking, and was hired as a cook helper. Through perseverance and hard work and with the support of Management, who recognized my talent, I rose from the ranks. Today, I am Head Chef of the Resort.
Now I have a Team working with me and I try to inspire them with my story. I tell them not to stop learning and to continue developing their skills. Nothing comes easy and you need to take the first step before reaching the top.
I love what I do and I radiate this to my Team. Many of our guests say we have great food in Costabella. I say, it’s because of my Team’s passion. The passion we have to give our Guests genuine, caring service which equates to great food.
I am Alvin Canton, Head Chef of Costabella and this is my career story.
We are looking for...
Management Team Members who must have a minimum of three (3) years of managerial experience and at least five (5) years relevant working experience in the Hospitality Industry. They must possess excellent ability in planning, assessment, problem-solving, decision making, communications and computer skills. And the ability to work in teams and with people at all levels of the organization.
Team Members who must have strong background of the Hospitality Industry. At least a year of relevant working experience to the position applied for. They must possess ability to work in teams and with people at all levels of the organization. Possesses good communication skills and strong sense of customer service. Has earned a relevant diploma or certificate.
GUEST SERVICE ASSOCIATES . FRONT OFFICE ASSOCIATES . SALES ASSOCIATE . IT STAFF . STOCKROOM CLERK
Qualified applicants may address their resumes to:
Costabella Tropical Beach Hotel
Buyong, Mactan Island